FAQ
FAQ - General
What is your shipping policy?
To ensure the freshness of our cookies, we ship orders out Monday through Wednesday. All orders are processed within 1-2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. We carefully package each order to ensure it arrives fresh and intact.To ensure the freshness of our cookies, we ship orders out Monday through Wednesday. All orders are processed within 1-2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. We carefully package each order to ensure it arrives fresh and intact.
Does Mad Batter have an ingredient list?
Yes! You can find our ingredients list by clicking this link.
How much does shipping cost?
We offer two shipping options: UPS Ground Shipping for $9.99 and UPS 2-Day Shipping for $14.99. Shipping costs are based on the weight of your order and the delivery destination. You can select your preferred shipping method at checkout.
What is your return policy?
Due to the perishable nature of our cookies, we do not accept returns. If you experience any issues with your order or if it arrives damaged, please contact us within 48 hours of receiving your shipment atcontact@madbatternewyork.com. We will work with you to resolve any issues or offer a replacement if necessary.
Can I cancel or modify my order?
Once an order is placed, we begin processing it promptly. If you need to cancel or modify your order, please contact us as soon as possible atcontact@madbatternewyork.com. We can accommodate changes if the order has not yet been processed or shipped.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email.
FAQ - Cookies
What makes Mad Batter New York cookies special?
Our cookies are vegan, gluten-free, and made with premium, high-quality ingredients. Each cookie is thoughtfully crafted and inspired by the whimsical characters ofAlice in Wonderland, offering unique flavors that go beyond the usual cookie experience. They are perfect for gifting, just like a luxury treat!
Are your cookies really gluten-free and vegan?
Yes! All of our cookies are 100% vegan and gluten-free. However, please note that we bake in a kitchen that also processes gluten, dairy, and nuts. While we take precautions to avoid cross-contamination, these allergens are present in the facility. Each package is clearly labeled with this information for your safety.
What cookie flavors do you offer?
We offer a wide variety of unique,Alice in Wonderland-inspired flavors. You can explore all of our cookie creationshere for detailed descriptions and ingredients.
FAQ - Brownies
How big are Mad Batter brownies?
When it comes to our brownies, you can expect a delightful size of approximately 1.25 inches in both height and width, making them the ideal treat for two satisfying bites.
Are Mad Batter brownies dairy-free, gluten-free and nut-free?
Our brownies are dairy-free, gluten-free, and nut-free, but please be aware that our kitchen uses nut ingredients.
How far in advance should I place my brownie orders?
Kindly provide a minimum notice of two weeks.
Do you accept personalized/customized orders?
Yes! Feel free to contact us at customerservice@madbatternewyork.com to discuss and place your custom orders.
How should I store Mad Batter brownies?
For optimal enjoyment, savor our brownies at room temperature within the first 5 days of receipt. Extend their delectable freshness by refrigerating for up to 2 weeks or freezing for a delightful experience lasting up to 2 months.
